Number	User Statement	Desired Functional Outcome	Desired Emotional Outcome	Problem(s) Identified	Heuristic Violated	Severity Rating	Actionable Recommendation	Implemented solution
1	"Where can I quickly find answers to common questions without contacting support?"	I need this solved so that I can access information quickly and efficiently without external assistance.	because solving it will make me feel empowered and independent.	Need for immediate user assistance and guidance	Visibility of system status	2	Implement a comprehensive FAQ section or help guide within the application for easy access to common queries.	FAQ section in settings
2	"Sometimes I have specific issues; how can I reach out for more personalized help?"	I need this solved so that I can address unique or complex issues with expert guidance.	because solving it will make me feel supported and understood.	Direct support requirement for unresolved queries	Help and documentation	2	Provide clear contact information for support within the application and ensure responsive customer service.	Contact information for further assistance
3	"I need a single place where I can manage all our storage targets and see their status."	I need this solved so that I can have centralized control and oversight of our storage resources.	because solving it will make me feel in control and efficient.	Centralized management for storage targets	Consistency and standards	3	Design a unified dashboard that allows users to manage and view the status of all storage targets in one place.	Global settings for Ngenea targets
4	"How can I change the storage setup as our project requirements change?"	I need this solved so that I can adapt our storage solutions to evolving project demands.	because solving it will make me feel adaptable and proactive.	Need to adjust storage configurations as needs evolve	Flexibility and efficiency of use	3	Enable easy modification of storage setups with user-friendly tools and clear guidance on how to make changes.	Edit target settings
5	"Our data storage needs are growing. How do I add more targets?"	I need this solved so that I can scale up our storage capacity to meet increasing data requirements.	because solving it will make me feel capable and prepared for growth.	Expanding storage solutions as needed	User control and freedom	3	Allow users to easily add storage targets with guided steps and provide undo and redo options for flexibility.	Adding new Ngenea targets
6	"I must tailor the storage settings precisely for our operational needs. Is there a way to do that?"	I need this solved so that I can customize storage settings to optimize our operational performance.	because solving it will make me feel precise and technically proficient.	Customization of data storage and migration paths	Flexibility and efficiency of use	4	Enhance customization options for storage settings with clear instructions on how to tailor them to specific needs.	Detailed target configuration options
7	"Some of these configuration options are complex; where can I get quick tips on what they mean?"	I need this solved so that I can understand and utilize complex features effectively.	because solving it will make me feel knowledgeable and skilled.	On-the-spot guidance for complex settings	Recognition rather than recall	3	Provide tooltips and contextual help for complex options, so users don't have to memorize information or leave the page for help.	Help tips alongside configuration options
8	"Visualizing our file structure helps me understand where everything is stored."	I need this solved so that I can have a clear visual understanding of our data organization.	because solving it will make me feel organized and clear-headed.	Clarity in understanding the storage structure	Aesthetic and minimalist design	2	Implement a feature for visual representation of file structures, ensuring it is simple and intuitive.	Tree visualization of file paths
9	"For security reasons, we need to carefully manage access keys and server addresses."	I need this solved so that I can ensure the security and integrity of our data access.	because solving it will make me feel secure and responsible.	Secure and specific access to storage resources	User control and freedom	4	Implement robust security features for managing access keys and server addresses, with clear user guidelines.	Access key and server configuration
10	"Our data compliance varies by region, and I need to set protocols accordingly."	I need this solved so that I can comply with regional data regulations and avoid legal issues.	because solving it will make me feel compliant and conscientious.	Alignment with regional data laws and technical standards	Flexibility and efficiency of use	4	Allow easy setting of data compliance protocols per region, with information on how to configure these settings effectively.	Region and protocol settings
11	"I want to ensure our data is secure; how do I set up encryption keys and SSL?"	I need this solved so that I can guarantee the security of our data through proper encryption.	because solving it will make me feel secure and trustworthy.	Data security and encryption needs	Error prevention	4	Provide a straightforward process for setting up encryption keys and SSL, with checks to prevent common mistakes.	Key setup and SSL verification
12	"I need to specify whether this storage is for active use or just for backup."	I need this solved so that I can appropriately allocate resources based on storage usage.	because solving it will make me feel efficient and responsible.	Clarification of storage target usage	User control and freedom	3	Ensure clear options are available for users to specify the purpose of storage, with relevant information and guidance.	Target type and purpose in 'Add Ngenea Target'
13	"Setting up our storage paths can be tricky; a step-by-step guide is essential."	I need this solved so that I can correctly set up storage paths without errors.	because solving it will make me feel confident and capable in technical setup.	Guidance for structuring storage correctly	Help users recognize, diagnose, and recover from errors	3	Provide a step-by-step guide for setting up storage paths, including troubleshooting tips for common issues.	Step-by-step target setup
14	"For each storage target, I want to ensure that only authorized personnel have access keys."	I need this solved so that I can maintain strict access control to sensitive data.	because solving it will make me feel vigilant and in control of data access.	Secure and controlled access to storage areas	Match between system and the real world	4	Implement role-based access control for storage targets, ensuring only authorized personnel can access sensitive information.	Access Key and Secret Access Key fields
15	"We operate in multiple regions and must configure our servers to comply with local data laws."	I need this solved so that I can ensure our server configurations are legally compliant across regions.	because solving it will make me feel compliant and respectful of regional differences.	Compliance with regional data storage regulations	Flexibility and efficiency of use	4	Provide features to configure servers easily according to different regional data laws, with guidelines on these laws.	Region and server configuration details
16	"All our data transfers need to be encrypted; how do we enforce SSL certificates?"	I need this solved so that I can secure all data transfers with reliable encryption methods.	because solving it will make me feel safe and conscientious about data privacy.	Ensuring data transfer is secure	Error prevention	4	Implement automatic SSL certificate enforcement for data transfers and provide clear instructions for setting this up.	Protocol selection with SSL verification
17	"It’s critical that our data goes exactly where it's supposed to. Can I get a preview of the file paths?"	I need this solved so that I can verify the accuracy of data routing before implementation.	because solving it will make me feel precise and assured of data accuracy.	Accuracy in data migration and storage organization	Visibility of system status	3	Offer a feature to preview file paths before finalizing data transfers, ensuring accuracy in data routing.	File matching and path building in target setup
18	"I want to visually confirm the file structure I've set up before applying the settings."	I need this solved so that I can confirm the organization of files matches my plan.	because solving it will make me feel organized and thorough in my planning.	Visual confirmation of data organization	Visibility of system status	2	Provide a visual confirmation of the file structure setup before settings are applied, for user reassurance.	Tree visualization for file path
19	"I'm not a tech expert, so having explanations for complex terms right where I need them is great."	I need this solved so that I can understand and use advanced features without technical expertise.	because solving it will make me feel empowered and educated.	On-demand help for understanding technical settings	Recognition rather than recall	2	Include inline explanations or glossary links for technical terms, accessible directly within the interface.	Help tips for complex configuration fields
20	"If files are recalled from backup, can they be automatically deleted from the primary storage?"	I need this solved so that I can automate the management of data across primary and backup storages.	because solving it will make me feel streamlined and effective in data management.	Option to remove files after certain actions	Error prevention	3	Offer an option for automatic deletion of files from primary storage when recalled from backup, with safeguards to prevent unintentional deletions.	Delete on recall toggle
21	"Our datasets require specific handling; do I have the ability to set custom key values for this?"	I need this solved so that I can manage and categorize data more effectively according to our specific needs.	Because solving this will make me feel confident in our data handling capabilities and reassured about data accuracy.	Customization for varied data handling needs	Flexibility and efficiency of use	3	Enable functionality for setting custom key values for datasets, ensuring it is user-friendly and well-documented.	Key value setup for advanced configurations
22	"If I run into a problem while setting this up, how fast can I get help?"	I need this solved so that I can resolve issues quickly without hindering our workflow.	Because solving this will make me feel supported and less stressed about potential technical difficulties.	Immediate help access while configuring settings	Help users recognize, diagnose, and recover	2	Ensure rapid customer support and troubleshooting guidance, possibly through live chat or quick response systems.	Quick link to FAQs in global settings
23	"I should be able to enable or disable storage targets as our capacity needs change."	I need this solved so that I can efficiently manage storage resources and adapt to fluctuating data storage demands.	Because solving this will make me feel in control and able to respond flexibly to changing needs.	Quick management of storage availability	User control and freedom	3	Allow users to easily enable or disable storage targets as needed, with clear instructions on how to do this.	Active and disabled status for targets
24	"With so many targets to manage, I need to quickly find the one I'm looking for."	I need this solved so that I can save time and increase efficiency in managing multiple storage targets.	Because solving this will make me feel organized and efficient in my work environment.	Efficient navigation through numerous settings	Recognition rather than recall	3	Implement a search or filter feature to quickly locate specific storage targets.	Search and filtering options in global settings
25	"I need to disable a storage target temporarily for maintenance without deleting its configuration."	I need this solved so that I can perform necessary maintenance without losing configurations or data.	Because solving this will make me feel secure and efficient, knowing that I can maintain our systems without unnecessary setbacks.	Quick management of storage target availability	User control and freedom	3	Provide an option to temporarily disable storage targets without losing their configuration settings.	Active/Disabled status toggle
26	"With so many targets, I need a way to find a specific one quickly without scrolling through all of them."	I need this solved so that I can navigate and manage large numbers of storage targets efficiently.	Because solving this will make me feel less overwhelmed and more productive in managing our storage infrastructure.	Efficiently locating specific settings among many	Recognition rather than recall	3	Integrate a robust search or filtering system to help users quickly find specific targets.	Search and filtering in Global Settings
27	"When I have a quick question while configuring settings, it’s helpful to have the FAQ just one click away."	I need this solved so that I can get immediate answers and reduce downtime during configuration.	Because solving this will make me feel supported and confident in making the correct configuration choices.	Providing self-service help for users	Help and documentation	2	Implement an easily accessible FAQ section or help guide within the application interface.	Link to FAQ on Global Settings page
28	"Our storage needs are unique, so I need the ability to tailor each target’s settings."	I need this solved so that I can customize storage solutions to fit our specific requirements.	Because solving this will make me feel that our unique needs are being met and that we have a tailored, effective storage solution.	Customizing storage targets to meet specific requirements	Flexibility and efficiency of use	4	Enhance customization options for each storage target to accommodate unique storage needs.	Detailed storage target configuration
29	"For organizational purposes, I need to specify which bucket each storage target should use."	I need this solved so that I can keep our storage organized and easily manageable.	Because solving this will make me feel organized and in control of our data management.	Associating storage targets with specific data containers	Match between system and the real world	3	Allow users to assign specific buckets to storage targets for better organization, ensuring this process is intuitive.	Bucket selection for storage targets
30	"When setting up data migration, I need to clearly define the destination path to prevent errors."	I need this solved so that I can ensure data is accurately transferred and stored in the correct location.	Because solving this will make me feel secure and confident in the integrity of our data migration processes.	Ensuring data is migrated to the correct location	Error prevention	4	Provide a clear and straightforward way to define destination paths for data migration, including error-checking features.	File path setup for data migration
31	"It’s easier to set up our complex directory paths when I can visualize the folder structure."	I need this solved so that I can understand and manage complex directories more effectively.	Because solving this will make me feel clear-headed and efficient in handling complex data structures.	Visual aid for understanding and setting up directory paths	Aesthetic and minimalist design	2	Implement a feature to visualize directory paths during setup, ensuring it is user-friendly and minimally designed.	Visual tree structure in file path setup
32	"We operate in different regions, and I need to configure connections that comply with various data sovereignty requirements."	I need this solved so that I can ensure compliance with regional data laws and regulations.	Because solving this will make me feel confident in our legal compliance and responsible in our data handling.	Compliance with technical and regional standards	Flexibility and efficiency of use	4	Provide easy configuration options for connections to meet different regional data sovereignty requirements.	Protocol and region settings
33	"The help tips are useful, especially when I'm configuring more technical aspects like file matching criteria."	I need this solved so that I can accurately configure technical settings without errors.	Because solving this will make me feel knowledgeable and capable in managing technical aspects of our system.	Inline assistance for technical configurations	Recognition rather than recall	2	Include contextual help tips and guidance for technical settings like file matching criteria.	Help tips for target setup
34	"I appreciate having to confirm the settings before they go live; it’s a good final check."	I need this solved so that I can verify that all settings are correct before implementation.	Because solving this will make me feel assured and responsible for the accuracy of our system configurations.	Verification to avoid misconfiguration	Error prevention	2	Implement a confirmation step before settings are applied to prevent accidental changes and ensure user confidence.	Confirmation steps in target setup
35	"I'm struggling to select specific types of files from directories with lots of different file types."	I need this solved so that I can efficiently categorize and access the specific types of files I need.	Because solving this will make me feel organized and effective in managing diverse file types.	Need for advanced file matching capabilities	Flexibility and efficiency of use	3	Improve the interface to allow easy selection of specific file types from mixed directories.	Regex setup option
36	"I can't figure out how my files are organized in the cloud storage."	I need this solved so that I can understand and manage our cloud storage structure effectively.	Because solving this will make me feel in control and clear about our data organization.	Difficulty in visualizing the storage structure	Visibility of system status	3	Enhance the interface to provide a clearer view of how files are organized in cloud storage.	Tree visualization for file paths
37	"I need a secure way to authenticate my cloud storage access within the application."	I need this solved so that I can ensure secure access to our cloud storage, protecting sensitive data.	Because solving this will make me feel secure and trust in the safety of our data.	Need for secure access to storage solutions	User control and freedom	4	Implement secure authentication methods for cloud storage access within the application, prioritizing user safety and data security.	Input fields for Access Key and Secret Key
38	"I need to filter files with specific patterns for migration."	I need this solved so that I can accurately target and migrate specific files, optimizing the migration process.	Because solving this will make me feel efficient and precise in our data migration strategy.	Need for complex file matching criteria	Flexibility and efficiency of use	3	Allow users to filter files based on specific patterns, ensuring ease of use and efficiency in data migration.	Regex setup option
39	"Setting this up should be quick and not require advanced knowledge."	I need this solved so that I can easily set up and manage the system without extensive technical expertise.	Because solving this will make me feel empowered and capable, regardless of my technical background.	Simplification of setup process	Match between system and the real world	3	Design the setup process to be intuitive and quick, even for users without advanced technical knowledge.	Easy setup option
40	"I wish to see how my directories will be organized before I migrate."	I need this solved so that I can plan and visualize the organization of directories pre-migration for better management.	Because solving this will make me feel prepared and confident in the outcome of our data migration.	Understanding of file hierarchy for migration	Visibility of system status	2	Offer a preview feature to visualize directory organization before migration, enhancing user confidence in the setup.	File structure visualization
41	"I want a secure method to authenticate to my cloud storage."	I need this solved so that I can ensure the safety of my data and protect my privacy.	Because solving this will make me feel secure and confident in the integrity of my data.	Secure authentication for storage access	User control and freedom	4	Provide robust and secure methods for cloud storage authentication, emphasizing data security and user control.	Access Key and Secret Access Key fields
42	"I need to specify exactly where my files are going and from where."	I need this solved so that I can maintain control over the organization and destination of my files.	Because solving this will make me feel in control and organized.	Configuration of storage location and access points	Error prevention	4	Ensure clear options and guidance for specifying file source and destination paths, incorporating error prevention measures.	Region and Storage Server address fields
43	"It's critical to have a secure connection that I can trust."	I need this solved so that I can safely transmit my data without the risk of interception or corruption.	Because solving this will make me feel secure and trustful of the technology I use.	Ensuring secure and correct connection protocols	Security	5	Prioritize secure connections within the application, offering strong encryption and trust assurances for users.	Protocol selection and SSL verification
44	"I want to define and manage metadata for the files I'm migrating."	I need this solved so that I can effectively categorize, search, and manage my files efficiently.	Because solving this will make me feel efficient and meticulous in my file management.	Requirement for metadata management and customization	User control and freedom	3	Allow users to define and manage metadata for their files during migration, providing flexibility and control over data organization.	Key setup with data types and values
45	"I need to review all settings in one place before I commit to the migration."	I need this solved so that I can verify and ensure all configurations are correct before proceeding.	Because solving this will make me feel assured and diligent.	Verification of settings before finalizing configurations	Visibility of system status	2	Provide a summary view of all settings for review before finalizing the migration process, to ensure accuracy and user confidence.	Summary page with policy settings
46	"I need to filter files with specific patterns for migration."	I need this solved so that I can selectively migrate relevant files and avoid unnecessary data transfer.	Because solving this will make me feel organized and focused.	Need for complex file matching criteria	Flexibility and efficiency of use	3	(Duplicate of 38) Offer enhanced filtering capabilities for files based on specific patterns to streamline migration processes.	Regex setup option
47	"Setting this up should be quick and not require advanced knowledge."	I need this solved so that I can efficiently set up the migration without needing specialized skills.	Because solving this will make me feel capable and independent.	Simplification of setup process	Match between system and the real world	3	(Duplicate of 39) Ensure the setup process is user-friendly and accessible to users with varying levels of technical expertise.	Easy setup option
48	"I wish to see how my directories will be organized before I migrate."	I need this solved so that I can plan and visualize the structure of my data storage in advance.	Because solving this will make me feel prepared and proactive.	Understanding of file hierarchy for migration	Visibility of system status	2	(Duplicate of 40) Implement a feature to preview directory organization pre-migration for better planning and assurance.	File structure visualization
49	"I want a secure method to authenticate to my cloud storage."	I need this solved so that I can ensure the safety of my data and protect my privacy.	Because solving this will make me feel secure and confident in the integrity of my data.	Secure authentication for storage access	User control and freedom	4	(Duplicate of 41) Focus on secure and user-friendly authentication methods for accessing cloud storage within the application.	Access Key and Secret Access Key fields
50	"I need to specify exactly where my files are going and from where."	I need this solved so that I can maintain control over the organization and destination of my files.	Because solving this will make me feel in control and organized.	Configuration of storage location and access points	Error prevention	4	(Duplicate of 42) Provide intuitive and error-proof options for specifying file source and destination paths in migrations.	Region and Storage Server address fields
51	"It's critical to have a secure connection that I can trust."	I need this solved so that I can safely transmit my data without the risk of interception or corruption.	Because solving this will make me feel secure and trustful of the technology I use.	Ensuring secure and correct connection protocols	Security	5	Prioritize strong encryption and clear security indicators for all connections within the application.	Protocol selection and SSL verification
52	"I want to define and manage metadata for the files I'm migrating."	I need this solved so that I can effectively categorize, search, and manage my files efficiently.	Because solving this will make me feel efficient and meticulous in my file management.	Requirement for metadata management and customization	Flexibility and efficiency of use	3	Implement features to allow users to easily define and manage metadata for files during the migration process.	Key setup with data types and values
53	"I need to review all settings in one place before I commit to the migration."	I need this solved so that I can verify and ensure all configurations are correct before proceeding.	Because solving this will make me feel assured and diligent.	Verification of settings before finalizing configurations	Visibility of system status	2	Provide a summary view of all settings for users to review before finalizing the migration process.	Summary page with policy settings
54	"How do I specify where my files should end up after migration?"	I need this solved so that I can ensure the correct destination of my files post-migration.	Because solving this will make me feel assured that my data is being properly organized.	Clarification of file migration destination	Match between system and the real world	4	Ensure clear, user-friendly options for specifying file destination paths during migration.	Bucket path setup
55	"I'd like a visual representation of where everything will be stored."	I need this solved so that I can visually understand and plan the organization of my data.	Because solving this will make me feel visually informed and in control of my data's organization.	Visual mapping of data storage architecture	Aesthetic and minimalist design	2	Offer a feature to visually represent the storage layout post-migration, ensuring simplicity and clarity.	Tree visualization of bucket structure
56	"Sometimes I need to ensure that migrated files are deleted after a certain action."	I need this solved so that I can manage my data lifecycle and maintain data hygiene.	Because solving this will make me feel responsible and efficient in managing my data.	Managing data lifecycle and retention policies	User control and freedom	3	Allow users to set conditions for automated deletion of migrated files, with clear controls and confirmations.	Option to delete on recall
57	"I need to add specific attributes to files for better management."	I need this solved so that I can enhance file management through detailed categorization.	Because solving this will make me feel meticulous and organized in my data management.	Ability to set custom parameters for data handling	Flexibility and efficiency of use	3	Enable users to add custom attributes to files for improved management, ensuring the process is intuitive.	Custom key-value configuration
58	"It should be clear which service I am using and what the destination of the migration is."	I need this solved so that I can be constantly aware and reassured of the services and destinations involved in the process.	Because solving this will make me feel informed and confident in the migration process.	Specifying and confirming the storage service type and target	Visibility of system status	2	Display clear information about the service in use and the destination of the migration throughout the process.	Storage type and target reference fields
59	"I want to be able to verify the security of my connection optionally."	I need this solved so that I can periodically ensure the integrity and security of my data connection.	Because solving this will make me feel vigilant and secure.	Option to ensure data transfer security	Security	3	Provide an option for users to verify the security of their connections, such as through SSL certificate details.	SSL verification toggle
60	"I require the ability to add new data descriptors on the fly."	I need this solved so that I can adapt and update my data management dynamically.	Because solving this will make me feel flexible and responsive in managing my data.	Flexibility in metadata assignment for files	Flexibility and efficiency of use	3	Facilitate the addition of new data descriptors during the migration process, ensuring ease of use.	Create new key option
61	"I want to make sure all the settings I've configured are correct before I finalize them."	I need this solved so that I can confidently use the system, knowing that all configurations are as intended.	Because solving this will make me feel confident and in control.	Comprehensive summary for user confirmation before applying settings	Error prevention	2	Implement a review step for users to confirm settings before finalization, reducing the likelihood of errors.	Final policy review and creation
62	"I can't figure out how to change my settings."	I need this solved so that I can effectively manage and personalize my system settings.	Because solving this will make me feel independent and capable.	Confusing and non-intuitive settings interface.	User control and freedom	4	Improve the settings interface to make it more intuitive and easy to navigate for all users.	Redesigned the settings interface for ease of use and clarity.
63	"It takes too many steps to update basic preferences."	I need this solved so that I can quickly and efficiently modify settings without unnecessary complexity.	Because solving this will make me feel efficient and not frustrated.	Inefficient navigation in settings.	Efficiency of use	3	Streamline the process for updating basic preferences to reduce steps and complexity.	Streamlined the settings process to reduce steps for common actions.
64	"I'm not sure what these settings options mean."	I need this solved so that I can understand and appropriately use each setting for optimal performance.	Because solving this will make me feel knowledgeable and confident.	Lack of descriptive information on settings options.	Help users recognize, diagnose, and recover	3	Provide clear descriptions or tooltips for all settings options to assist user understanding.	Added tooltips and help text for each setting to provide guidance.
65	"I accidentally changed a setting and can't revert it."	I need this solved so that I can easily undo changes and restore previous settings.	Because solving this will make me feel secure and less anxious about making mistakes.	Difficulty in reverting changes in settings.	User control and freedom	4	Include options to easily undo changes in settings, enhancing user control and error recovery.	Implemented a 'reset to default' option for each setting category.
66	"Changing settings is always a puzzle for me."	I need this solved so that I can navigate and adjust settings intuitively and easily.	Because solving this will make me feel competent and not overwhelmed.	Complexity and lack of intuitiveness in settings.	Consistency and standards	3	Ensure consistency in the design and layout of settings across the application to aid user understanding.	Simplified the settings interface for greater clarity and ease of use.
67	"I never know if my changes have been saved."	I need this solved so that I can receive clear confirmation of saved changes to ensure reliability.	Because solving this will make me feel reassured and certain.	Unclear confirmation of saved settings.	Visibility of system status	3	Provide clear confirmation feedback when changes are saved, such as through notifications or visual cues.	Implemented clear confirmation messages and visual cues for saved changes.
68	"I'm afraid of messing up my settings accidentally."	I need this solved so that I can adjust settings without the fear of unintentional errors or consequences.	Because solving this will make me feel secure and less anxious.	Risk of unintentional changes to important settings.	Error prevention	4	Implement confirmations and warnings for significant changes in settings to prevent accidental modifications.	Added a feature to review and confirm changes before they are applied.
69	"Finding the right setting takes forever."	I need this solved so that I can quickly locate and adjust the settings I need without delay.	Because solving this will make me feel efficient and not frustrated.	Inefficient navigation within settings.	Efficiency of use	3	Improve the organization and searchability of settings to help users find options more quickly.	Organized settings into logical categories and introduced a search function.
70	"I don't understand what some of these settings do."	I need this solved so that I can have a clear understanding of each setting and its impact on the system.	Because solving this will make me feel informed and confident in my choices.	Lack of information and guidance on specific settings.	Help users recognize, diagnose, and recover	3	Offer detailed explanations or a help guide for settings, ensuring users can understand their functions.	Provided detailed descriptions and help tooltips for each setting.
71	"I can't customize the interface to my liking."	I need this solved so that I can tailor the user interface to my personal preferences and needs.	Because solving this will make me feel satisfied and comfortable with my user experience.	Limited personalization options in settings.	Flexibility and efficiency of use	3	Provide options for interface customization to meet the diverse needs and preferences of users.	Developed customizable interface options, allowing users to tailor the look and feel.
72	"Every time I log in, I have to reset my preferences."	I need this solved so that my preferences are saved and persist between sessions.	Because solving this will make me feel less frustrated and more valued as a user.	Settings not saving or persisting between sessions.	User control and freedom	4	Ensure user preferences are saved and persist across sessions to improve user experience and convenience.	Ensured user preferences are saved and persist across sessions.
73	"I accidentally made a change and can't go back."	I need this solved so that I can easily revert unintended changes and restore my preferred settings.	Because solving this will make me feel secure and less anxious about making mistakes.	Lack of an easy way to revert changes.	User control and freedom	4	Include an option to revert changes or to access a history of changes for easy rollback.	Implemented a 'history' feature to track and revert past changes.
74	"The settings menu is too technical."	I need this solved so that I can understand and interact with the settings without being overwhelmed by technical jargon.	Because solving this will make me feel competent and not intimidated.	Technical jargon making settings difficult to understand.	Match between system and the real world	3	Simplify technical jargon in the settings menu and provide layman's terms or explanations where necessary.	Simplified language and added layman's terms descriptions in settings.

Settings & FAQs H - Research report | Heuristics | Features | Desired outcomes