Number	User Statement	Desired Functional Outcome	Desired Emotional Outcome	Problem Identified	Heuristic Violated	Severity Rating	Actionable Recommendation	Implemented solution
1	"It's hard to keep track of who has access to what within our system. We need a way to organize this better."	I need this solved so that I can easily manage and control user access, enhancing security and compliance.	because solving this will make me feel more in control and less anxious about unauthorized access.	Difficulty in managing user permissions and access controls	Visibility of system status	2	Implement a dashboard feature showing current access levels and recent changes.	Roles, Groups, Users Tabs
2	"Creating new roles for each project is time-consuming. There should be a quicker way to do this."	I need this solved so that I can efficiently allocate access and roles, saving time and effort.	because solving this will make me feel more productive and less frustrated by repetitive tasks.	Inefficient role creation process	Efficiency of use	3	Provide templates for common role types to streamline role creation.	Create Role Button
3	"Updating role permissions is a hassle, especially when similar roles exist that only differ slightly."	I need this solved so that I can quickly make necessary changes, ensuring accuracy and efficiency.	because solving this will make me feel less frustrated and more confident in managing permissions.	Complex role management and maintenance	Consistency and standards	2	Standardize roles and permissions across similar project types to reduce confusion.	Role List with Edit, Duplicate, Delete Options
4	"I need a simple way to add or remove people from roles without going through multiple steps."	I need this solved so that I can easily maintain user roles, reducing the risk of errors and delays.	because solving this will make me feel more efficient and reduce the chance of mistakes.	Cumbersome process of adding users to roles	User control and freedom	2	Simplify the interface for modifying role memberships with drag-and-drop features.	Member Addition in Roles
5	"With so many roles, finding the right one to modify takes up too much of my time."	I need this solved so that I can quickly locate and edit the relevant roles, saving time and effort.	because solving this will make me feel less frustrated and more in control of my tasks.	Difficulty finding specific roles or permissions	Flexibility and efficiency of use	3	Introduce an advanced search or filtering system for quickly locating specific roles.	Search and Filter Options for Roles
6	"Whenever we have to update permissions, it's easy to make mistakes because the current system isn't clear."	I need this solved so that I can ensure accuracy and avoid costly errors when updating permissions.	because solving this will make me feel more confident and reduce the fear of making mistakes.	Challenges in modifying role-specific access rights	Error prevention	4	Implement a clear and guided process for permission updates with confirmation steps.	Editing Role Permissions
7	"We've had incidents where roles were deleted by mistake. We need a confirmation step to prevent this."	I need this solved so that I can prevent accidental role deletions, enhancing security and control.	because solving this will make me feel more secure and reduce the anxiety of accidental deletions.	Accidental deletion of important roles	User control and freedom	3	Add a mandatory confirmation step or a temporary "undo" option for role deletions.	Confirmation Steps for Deleting Roles
8	"I wish there was a way to quickly see which roles are similar to each other when assigning permissions."	I need this solved so that I can efficiently manage permissions by identifying similar roles easily.	because solving this will make me feel more organized and capable of handling complex tasks.	Complexity in identifying roles with similar permissions	Match between system and the real world	2	Provide a comparison tool to view similarities and differences between roles.	Close Match Filter for Role Assignment
9	"I need to set very specific permissions within each role to ensure security and proper access."	I need this solved so that I can customize permissions precisely to meet security and access needs.	because solving this will make me feel more confident in ensuring data security and compliance.	Granularity required in permission settings	Help and documentation	3	Include detailed explanations and best practice guidelines for setting permissions.	Detailed Rights Assignment in Role Editing
10	"I don't want to start from scratch every time. Can't I just copy the settings from an existing role?"	I need this solved so that I can save time and effort by duplicating settings and customizing as needed.	because solving this will make me feel more efficient and reduce repetitive work.	Inefficiency in setting up new roles with similar permissions	Efficiency of use	3	Enable copying settings from existing roles as a starting point for new roles.	Dropdown to Select Role for Rights Duplication
11	"What exactly does each of these technical rights mean? I need descriptions to avoid mistakes."	I need this solved so that I can understand technical rights better, reducing the risk of errors.	because solving this will make me feel more knowledgeable and reduce the fear of making mistakes.	Lack of clarity about what each permission allows	Help and documentation	2	Provide clear, accessible descriptions and examples for each technical right.	Technical Rights Descriptions in Role Creation
12	"Our projects have unique requirements, and predefined roles just don't fit. We need the ability to create custom roles easily."	I need this solved so that I can tailor roles to our specific project needs, ensuring flexibility.	because solving this will make me feel more adaptable and capable of meeting unique requirements.	The need for custom roles for specific use cases	Flexibility and efficiency of use	3	Allow customizable role creation with modular permission settings.	Role Creation from Scratch
13	"Deleting a role should have an extra step; it's too risky to remove access accidentally."	I need this solved so that I can add an extra layer of protection against accidental role deletion.	because solving this will make me feel more secure and reduce the fear of accidental deletions.	Accidental changes affecting system access	Error prevention	3	Implement a two-step verification process for role deletion.	Confirmation Dialog for Role Deletion
14	"When was this role last updated? We need timestamps to track changes for auditing purposes."	I need this solved so that I can maintain a clear audit trail of role changes, ensuring compliance.	because solving this will make me feel more in control and better prepared for audits.	Tracking changes to role configurations over time	Visibility of system status	2	Add timestamps and history logs for each role and permission change.	Timestamps for Role Creation and Editing
15	"It's not immediately obvious which roles are system defaults and which ones we've created for our specific needs."	I need this solved so that I can distinguish system defaults from custom roles, reducing confusion.	because solving this will make me feel more organized and reduce uncertainty.	Differentiating between standard and specialized roles	Aesthetic and minimalist design	2	Clearly label and separate system default roles from custom created roles.	Visual Indicators for Default vs. Custom Roles
16	"I want to add users to this role right from here, instead of going to another page or section."	I need this solved so that I can streamline user management by adding them directly to roles.	because solving this will make me feel more efficient and reduce the need for navigating multiple pages.	Complexity in managing user-role assignments	User control and freedom	3	Integrate user assignment functionality within the role management interface.	Ability to Assign Members Directly in Role View
17	"There are so many permissions. I need to be able to search for the one I'm thinking of quickly."	I need this solved so that I can easily find and assign specific permissions, improving efficiency.	because solving this will make me feel more efficient and reduce frustration from searching.	The challenge of finding specific rights among many	Recognition rather than recall	2	Implement a search function to quickly locate specific permissions.	Search Functionality Within Editing Role
18	"We often create roles that are only slightly different from existing ones. Can't we duplicate and modify?"	I need this solved so that I can save time by duplicating roles and making minor modifications.	because solving this will make me feel more efficient and reduce repetitive work.	Time consumed in creating similar roles from scratch	Flexibility and efficiency of use	3	Offer an option to duplicate and modify existing roles.	Start from Existing Role in Role Duplication
19	"It's hard to keep track of who has access to what."	I need this solved so that I can maintain clear visibility into user access, enhancing security.	because solving this will make me feel more secure and in control of access.	Need to manage multiple user roles and permissions in a centralized location	Visibility of system status	2	Enhance dashboard features to include detailed access logs and status overviews.	Groups List Table
20	"I waste a lot of time scrolling through lists to find the right group."	I need this solved so that I can quickly locate and manage user groups, saving time and effort.	because solving this will make me feel more efficient and reduce frustration from scrolling.	Difficulty in quickly locating specific groups or users within the system	Flexibility and efficiency of use	3	Introduce better organizational tools like grouping or tagging for easier navigation.	Search and Filtering Options
21	"We need a simple way to set up new teams as our projects change."	I need this solved so that I can efficiently create and manage teams as project requirements evolve.	because solving this will make me feel more adaptable and capable of responding to changing needs.	The complexity of setting up new groups according to project needs or organizational changes	Efficiency of use	3	Provide a quick team setup wizard with customizable templates.	Create Group Functionality
22	"Adding new team members to our system is too cumbersome."	I need this solved so that I can easily onboard new team members, improving efficiency.	because solving this will make me feel more efficient and reduce the onboarding hassle.	The challenge of adding new users to groups without a streamlined process	User control and freedom	2	Simplify the user addition process with bulk import options and easy-entry forms.	Add Member to Group
23	"We can't easily update project groups when there's a change in the team."	I need this solved so that I can quickly update project groups to reflect team changes, saving time.	because solving this will make me feel more in control and capable of adapting to team changes.	The need to update group information without affecting existing workflows	Consistency and standards	2	Automate updates in project groups based on team membership changes.	Edit Group Details
24	"It's tedious to recreate similar groups for different projects."	I need this solved so that I can efficiently reuse or duplicate groups for various projects.	because solving this will make me feel more efficient and reduce repetitive work.	Avoiding repetitive tasks and removing outdated or unnecessary user groups	Efficiency of use	3	Allow duplication of groups with an option to modify for different projects.	Duplicate and Remove Controls
25	"I can't see everyone who's in the group without clicking through each person."	I need this solved so that I can easily view the members of a group at a glance, improving visibility.	because solving this will make me feel more organized and reduce the need for clicking through.	Difficulty in viewing all members of a group at once to assess group composition	Visibility of system status	2	Implement a comprehensive view showing all members within a group.	View All Members Functionality
26	"We need clear labels for our groups so everyone knows what they're for."	I need this solved so that I can provide clear group descriptions for better understanding.	because solving this will make me feel more organized and enhance communication within the team.	The requirement to clearly define the purpose and scope of a user group	Match between system and the real world	2	Introduce customizable labeling and categorization for groups.	Group Name and Description Fields in 'Create a user group'
27	"Assigning roles to each new member manually is error-prone."	I need this solved so that I can automate role assignments, reducing the risk of errors.	because solving this will make me feel more confident in accurate role assignments.	The need to standardize roles within groups to streamline permissions setting	Error prevention	3	Automate role assignment based on predefined criteria or job titles.	Default Role Dropdown
28	"We need to sync our team's digital access with their physical access badges."	I need this solved so that I can ensure seamless access synchronization, improving security.	because solving this will make me feel more secure and reduce access management complexities.	The necessity to link digital groups with physical access control systems	Consistency and standards	3	Integrate physical access control systems with the digital access management platform for seamless synchronization.	Group ID for Physical Pixtors Option
29	"I'm not sure what some of these options mean or how to use them correctly."	I need this solved so that I can access clear explanations for options, reducing confusion.	because solving this will make me feel more informed and less uncertain about my choices.	Providing users with guidance to perform actions without external support	Help and documentation	3	Provide contextual help and tooltips for each option, explaining its purpose and usage.	Help Tips
30	"I need to quickly see what access level each user has and what they're responsible for."	I need this solved so that I can easily access user access information, enhancing clarity and control.	because solving this will make me feel more in control and reduce uncertainty about user access.	Ensuring that users have the correct permissions and understanding their roles within the system	Visibility of system status	2	Design a clear and concise dashboard that displays user access levels and responsibilities at a glance.	User Role and Access Level Information
31	"I need a way to see all the different groups I'm a part of in one place."	I need this solved so that I can easily access and manage my group memberships in a centralized location.	because solving this will make me feel more organized and in control of my group affiliations.	The necessity to navigate between different group views	Visibility of system status	2	Implement a dashboard or a central page showing all groups a user is part of.	Browse Groups Flow Title
32	"Our team roles keep changing, and we need an easy way to manage these transitions."	I need this solved so that I can efficiently handle role changes within our team, ensuring smooth transitions.	because solving this will make me feel more in control and reduce disruptions during role changes.	Requirement for a clear hierarchy and management of user roles and groups	Flexibility and efficiency of use	3	Create a dynamic role management system that allows for easy role transitions and updates.	Hub Groups and Roles Section
33	"Can we organize our groups by office location? It would make local collaborations easier."	I need this solved so that I can group teams by office location, simplifying local collaborations and access management.	because solving this will make me feel more efficient and enhance local team interactions.	The need to manage groups based on geographical locations	Match between system and the real world	2	Introduce a feature to sort or filter groups based on office location.	Location Dropdown (e.g., London)
34	"Finding the right group takes ages when you have dozens to sift through."	I need this solved so that I can quickly locate the right group among a large list, saving time and effort.	because solving this will make me feel more efficient and reduce frustration from searching.	Difficulty in locating specific groups quickly and efficiently	User control and freedom	3	Enhance the search and filtering capabilities to efficiently navigate through numerous groups.	Search for Groups Bar with Filters
35	"We constantly form new project teams and need a quick way to create groups for them."	I need this solved so that I can rapidly create groups for new project teams, streamlining collaboration setup.	because solving this will make me feel more productive and reduce delays in project kickoff.	The need for a straightforward method to add new groups	Efficiency of use	3	Provide templates or a wizard for quick group creation specific to project needs.	Create Group Button
36	"Project details change often; we need a way to edit group info on the fly."	I need this solved so that I can easily update group information in real-time to reflect changing project details.	because solving this will make me feel more in control and reduce outdated information.	The necessity to update group information dynamically	Flexibility and efficiency of use	3	Allow on-the-fly editing of group details with an easy-to-use interface.	Edit Group Details Option
37	"It's too complicated to add new members to my project group each time someone joins."	I need this solved so that I can simplify the process of adding new members to my project group, reducing complexity.	because solving this will make me feel more efficient and less burdened by onboarding tasks.	The challenge of adding new members to groups	User control and freedom	2	Simplify the member addition process with bulk add options or a more intuitive interface.	Add Member Function
38	"I wish I could see everyone in my group without clicking through multiple screens."	I need this solved so that I can view all group members at once, improving visibility and accessibility.	because solving this will make me feel more organized and reduce the need for multiple clicks.	The need to review all group members at once	Visibility of system status	2	Design an interface where all group members can be viewed in a single, expandable view.	View All Members Button
39	"I accidentally removed someone from the group last time; can we have a confirmation step?"	I need this solved so that I can add a confirmation step to prevent accidental removals, enhancing security.	because solving this will make me feel more secure and reduce the fear of making mistakes.	To prevent accidental deletions or changes	Error prevention	3	Introduce a confirmation step when removing members to prevent accidental deletions.	Confirmation Dialogues (e.g., Delete User)
40	"I'd like more control over how I find groups, like sorting by date or role."	I need this solved so that I can customize group search options, improving the ability to find specific groups.	because solving this will make me feel more in control and efficient in group discovery.	Need for advanced search capabilities to handle large amounts of data	Recognition rather than recall	2	Implement sorting options such as by date or role for easier group discovery.	Filter and Sort Options in Group Search
41	"I remember faces better than names; it'd help to see who's who in the group."	I need this solved so that I can view user avatars or profile pictures within the group for better recognition.	because solving this will make me feel more connected and improve user identification.	Visual identification of members for better user experience	Recognition rather than recall	2	Add a feature to display member photos or avatars for easier identification.	User Profile Pictures Next to Names
42	"It would be great to filter groups by those that need my approval or are pending updates."	I need this solved so that I can filter groups based on pending actions, streamlining my workflow.	because solving this will make me feel more organized and reduce the risk of missing important tasks.	The complexity of managing groups with diverse attributes	Flexibility and efficiency of use	2	Provide filter options for groups based on approval status or pending updates.	Filters Dropdown for Advanced Searching
43	"I'd feel more secure if there were a step to confirm before I make changes to the group."	I need this solved so that I can add a confirmation step before making group changes, enhancing control.	because solving this will make me feel more secure and reduce the fear of making unintended changes.	Preventing unintended modifications to user groups	Error prevention	3	Implement a step-by-step confirmation process for any changes made to a group.	Confirmation Steps in User Management
44	"It's not always clear what role each person has; labels would help distinguish responsibilities."	I need this solved so that I can add clear labels to define user roles within the group, improving role clarity.	because solving this will make me feel more organized and reduce role ambiguity.	Clarifying user responsibilities within groups	Match between system and the real world	2	Introduce clear labels or tags to identify the roles and responsibilities of each group member.	User Role Labels
45	"I'd like to focus on groups that are currently active; an activity indicator would be really useful."	I need this solved so that I can easily identify active groups through an activity indicator, improving management.	because solving this will make me feel more efficient and focused on relevant tasks.	Identifying active versus dormant groups	Visibility of system status	2	Add activity indicators to show which groups are currently active or inactive.	Group Activity Indicators (Last Active)
46	"Managing who's in each group should be easier; a simple edit button would do the trick."	I need this solved so that I can simplify user management within groups by adding a convenient edit button.	because solving this will make me feel more efficient and reduce the complexity of user management.	Ease of managing group membership details	User control and freedom	2	Include an easy-to-access edit button for each group to manage memberships and settings.	Controls for Editing Group Membership
47	"Sometimes I forget the purpose of a group; a description field would be a good reminder."	I need this solved so that I can add group descriptions to provide reminders of the group's purpose and objectives.	because solving this will make me feel more informed and reduce confusion about group goals.	Providing context for the purpose of each group	Recognition rather than recall	2	Add a description field for each group to remind users of its purpose.	Detailed Group Descriptions
48	"I prefer a step-by-step approach when setting up a new group, so I don't miss anything."	I need this solved so that I can have a guided step-by-step process for creating new groups, ensuring completeness.	because solving this will make me feel more organized and reduce the risk of missing critical details.	Guiding users through the group setup process	Help and documentation	3	Offer a guided, step-by-step setup process for new groups, ensuring all necessary steps are covered.	Multi-Step Group Creation Flow
49	"I need to filter search results by specific criteria like the date range or project type."	I need this solved so that I can refine search results by applying specific filters, improving search precision.	because solving this will make me feel more efficient and reduce the time spent searching.	Refining search functionality to accommodate complex queries	User control and freedom	2	Enhance search functionality with criteria filters such as date range or project type.	Dynamic Filters for Search (e.g., Date Range)
50	"It would help if I could expand the group list here instead of going to another page."	I need this solved so that I can expand group lists directly from the current page, enhancing accessibility.	because solving this will make me feel more efficient and reduce the need for navigating to multiple pages.	Allowing a comprehensive view of groups without navigation	Flexibility and efficiency of use	2	Enable expanding and viewing full group lists within the current page for better workflow.	Expandable Group Lists
51	"When we get a new team member, I want to add them to the group right away."	I need this solved so that I can quickly add new team members to groups upon their arrival, improving onboarding efficiency.	because solving this will make me feel more efficient and responsive to team changes.	Streamlining the process of adding new members to groups	Efficiency of use	2	Implement a feature to quickly add new team members to relevant groups upon their arrival.	Quick Add Member Feature
52	"Can we see at a glance what permissions each group has? It would make security checks easier."	I need this solved so that I can easily view group permissions to streamline security checks and access audits.	because solving this will make me feel more in control and reduce security compliance concerns.	Understanding the access level of different groups	Visibility of system status	3	Design a summary view of each group's permissions for easy security checks.	Permissions Overview for Groups
53	"We often create project groups with the same members; a duplicate function would save time."	I need this solved so that I can duplicate existing groups with the same members, reducing duplication efforts.	because solving this will make me feel more efficient and save time during group creation.	Facilitating the creation of similar groups	Efficiency of use	3	Include a 'duplicate group' feature to replicate groups with the same member configuration.	Group Duplication Option
54	"There should be an easy way to remove groups that are no longer active."	I need this solved so that I can efficiently remove inactive groups, reducing clutter and maintenance effort.	because solving this will make me feel more organized and reduce the hassle of managing unused groups.	Cleaning up outdated or unused groups	User control and freedom	2	Create a straightforward process for identifying and removing inactive groups.	Removal Option for Groups
55	"Icons showing whether a user is an admin or just a member at a glance would be handy."	I need this solved so that I can easily distinguish between admins and members using visual icons for clarity.	because solving this will make me feel more organized and reduce confusion about user roles.	Quick visual reference for user permissions within a group	Recognition rather than recall	2	Use distinct icons to differentiate between admin and regular members in groups.	User Access Level Icons
56	"I want to manage my group members without having to navigate away from the group page."	I need this solved so that I can perform user management actions within the group page for seamless operation.	because solving this will make me feel more efficient and reduce the need for multiple navigations.	Directly managing users within the context of each group	User control and freedom	2	Allow in-page editing of group memberships to avoid unnecessary navigation.	Group-Specific Actions (e.g., Add Member)
57	"A prompt to confirm any changes in the group details would prevent accidental edits."	I need this solved so that I can implement a confirmation prompt to prevent unintentional changes, enhancing control.	because solving this will make me feel more secure and reduce the fear of making unintended edits.	Ensuring deliberate group modifications	Error prevention	3	Implement confirmation prompts for any modifications to group details.	Confirmation Dialogues for Group Editing
58	"I can never find all the info about a user in one place; it's scattered everywhere."	I need this solved so that I can consolidate user information in one place for easy access and reference.	because solving this will make me feel more organized and reduce the frustration of scattered data.	Need for a comprehensive overview of users and metadata	Visibility of system status	2	Develop a unified user profile page where all relevant information is accessible.	User list table with Name, Creator, etc.
59	"We need a faster way to onboard new team members into our system."	I need this solved so that I can streamline the onboarding process for new team members, improving efficiency.	because solving this will make me feel more efficient and reduce the onboarding time.	Difficulty in adding new users to the system	Efficiency of use	3	Create an efficient onboarding system for seamless integration of new team members.	'Create user' button
60	"How do I find all users in a specific office or those who just joined the team?"	I need this solved so that I can easily search for users based on office location or join date, enhancing search flexibility.	because solving this will make me feel more efficient and reduce the time spent searching for specific user groups.	Challenges in locating users based on location or other criteria	User control and freedom	2	Introduce filters for finding users by office location or date of joining.	Location and search filters
61	"I get too many results when searching for a user. Can I narrow it down somehow?"	I need this solved so that I can apply filters to search results for users, improving search precision.	because solving this will make me feel more efficient and reduce the time spent sifting through results.	The need to refine search results amidst a large user base	User control and freedom	2	Enhance search functionality with advanced filtering options.	Close match and Filters for search
62	"We should be able to see and manage user permissions without going through each profile."	I need this solved so that I can access and manage user permissions from a centralized location, enhancing efficiency.	because solving this will make me feel more in control and reduce the need for navigating profiles.	Managing and auditing user access and permissions	Visibility of system status	3	Provide an overview of user permissions accessible from a centralized dashboard.	Sites access and Permissions held columns
63	"It takes too many steps to edit or remove user accounts; we need quicker options."	I need this solved so that I can streamline the process of editing or removing user accounts, reducing complexity.	because solving this will make me feel more efficient and reduce the hassle of account management.	The necessity for direct user account management	Efficiency of use	3	Introduce quick-access options for editing or removing user accounts.	Edit/Duplicate/Lock/Delete controls
64	"I almost deleted a user by mistake. Can we have a confirmation step for safety?"	I need this solved so that I can add a confirmation step to prevent accidental user deletions, enhancing security.	because solving this will make me feel more secure and reduce the fear of making mistakes.	Preventing accidental changes or deletions	Error prevention	3	Add a mandatory confirmation step before any user account deletion.	Confirmation prompts for critical actions
65	"Icons or colors would help quickly identify who has what level of access."	I need this solved so that I can use visual cues like icons or colors to identify user access levels efficiently.	because solving this will make me feel more organized and improve user access identification.	Visual cues for quick understanding of user permissions	Recognition rather than recall	2	Utilize icons or color codes to represent different access levels visually.	Access levels indicated with icons
66	"I want to see who the newest users are without searching through the whole list."	I need this solved so that I can easily access a list of the newest users for quick reference and acknowledgment.	because solving this will make me feel more efficient and help me stay updated on new users.	Sorting users based on the account creation date	Visibility of system status	2	Feature a section or filter to display the most recently added users.	Date created filter
67	"I wish there was a way to temporarily disable access when a user is on leave."	I need this solved so that I can temporarily disable user access during leaves, ensuring security and compliance.	because solving this will make me feel more in control and reduce access-related risks during leaves.	The need to temporarily restrict access without deleting the account	User control and freedom	2	Provide an option to temporarily disable a user’s access when they are on leave.	Lock User Account Option
68	"Can we see all the groups a user is part of without going to each group individually?"	I need this solved so that I can view all the groups a user is part of from a single user profile, improving accessibility.	because solving this will make me feel more efficient and reduce the need for navigating multiple groups.	Difficulty in tracking which groups a user belongs to	Visibility of system status	2	Enable a view where all groups a user is a part of are displayed in their profile.	Detailed View of Group Memberships
69	"We need to make sure that locking and deleting accounts can't happen with just one misclick."	I need this solved so that I can implement safeguards to prevent accidental locking or deletion of user accounts.	because solving this will make me feel more secure and reduce the fear of making unintended changes.	Preventing accidental locking or deletion of user accounts	Error prevention	3	Implement safeguards against unintended account locking or deletion, such as confirmation prompts.	Confirmation Dialog for Locking and Deleting
70	"Editing user details should be a one-click action from the main user list."	I need this solved so that I can edit user details directly from the main user list, reducing the need for additional steps.	because solving this will make me feel more efficient and streamline user information updates.	Streamlining the process to edit user details directly from the list	Efficiency of use	2	Allow user details to be edited directly from the main user list with a single click.	Quick Access to User Editing from List
71	"There needs to be a simple way to see all the permissions a user has across the platform."	I need this solved so that I can access a comprehensive list of user permissions, enhancing visibility and control.	because solving this will make me feel more informed and confident in user access management.	The challenge of understanding the scope of a user's permissions	Visibility of system status	2	Create a consolidated view showing all permissions a user has across different platforms.	User Permissions Overview
72	"I want to search for a user within this group without scrolling through everyone."	I need this solved so that I can search for specific users within a group, improving efficiency and user identification.	because solving this will make me feel more organized and reduce the time spent searching within groups.	Difficulty in finding a specific user within a large group	User control and freedom	2	Introduce an in-group search feature to find users within that group.	Search Function within Group Expansion
73	"It would help if I could sort this list by date created or the number of groups."	I need this solved so that I can customize the sorting options for user lists, improving accessibility and organization.	because solving this will make me feel more in control and efficient in managing user data.	Need to organize user list based on various user attributes	Flexibility and efficiency of use	2	Enable sorting options for lists based on date created or group association.	Sortable Columns in User List Table
74	"I only want to see users who were recently active or who have admin rights."	I need this solved so that I can filter user lists to display recently active users or those with admin rights, improving focus.	because solving this will make me feel more efficient and help me prioritize users.	Customizing the user list view to show relevant subsets of users	Recognition rather than recall	2	Provide filters to display users based on recent activity or administrative privileges.	Filters for User List
75	"If I can't find the user I'm looking for, there should be an easy way to switch to searching for groups."	I need this solved so that I can seamlessly switch from user to group search when needed, enhancing flexibility.	because solving this will make me feel more efficient and reduce the frustration of searching.	Need for fast navigation from user search to group search	User control and freedom	2	Facilitate easy toggling between searching for users and groups.	Quick Search Shortcut to Groups
76	"How can I tell if a user's account is active or not without opening their profile?"	I need this solved so that I can view user account status (active or not) without navigating to their profile, improving accessibility.	because solving this will make me feel more informed and reduce unnecessary profile visits.	Identifying at a glance if a user is active, locked, or pending deletion	Visibility of system status	2	Indicate the active status of user accounts in the user list or profile.	Visual Indicators for User Status
77	"We need a simple way to input all the user's basic information when creating an account."	I need this solved so that I can easily input and manage user basic information during account creation, streamlining the process.	because solving this will make me feel more efficient and reduce the hassle of entering data.	Need for essential user data for account creation	Efficiency of use	3	Streamline the process for entering a user's basic information with guided fields.	Basic Information Fields (First name, Last name, Email, etc.)
78	"What exactly do I need to put in these fields when adding a new user?"	I need this solved so that I can access clear guidelines and descriptions for input fields during new user creation, reducing confusion.	because solving this will make me feel more informed and confident in data entry.	Users need guidance on what information to input	Help and documentation	2	Provide clear instructions and tooltips for fields when adding a new user.	Help Tips beside Information Fields
79	"I want to specify the department and manager for each user for clarity and record-keeping."	I need this solved so that I can assign department and manager information to each user for organizational clarity and record-keeping.	because solving this will make me feel more organized and improve user role definition.	The necessity to define a user's organizational structure	Match between system and the real world	2	Include options to assign and display a user's department and manager for clarity.	Department and Line Manager Dropdowns
80	"Can we connect their digital profile with their physical access cards?"	I need this solved so that I can integrate digital profiles with physical access cards, ensuring a seamless access management process.	because solving this will make me feel more efficient and reduce access management complexities.	Integration of user accounts with physical access systems	Consistency and standards	3	Integrate digital profiles with physical access control systems for comprehensive access management.	User ID for Physical Access Integration
81	"Users from different regions need to see relevant information for their locale automatically."	I need this solved so that I can implement automatic localization of information based on user regions, enhancing user experience.	because solving this will make me feel more efficient and reduce the need for manual adjustments.	Personalization of user experience based on location	Match between system and the real world	2	Implement automatic location-based information customization for users from different regions.	View Preferences Setup (Site, Country, Timezone)
82	"Each team member has different roles; we need an easy way to assign and manage these."	I need this solved so that I can easily assign and manage individual roles for team members, improving role customization.	because solving this will make me feel more efficient and capable of tailoring roles to team members.	Organizational control over user access and responsibilities	Flexibility and efficiency of use	3	Create a user-friendly interface for assigning and managing multiple roles for each team member.	Assigning Users to Groups with Specific Roles
83	"Not everyone should have the same level of access to files; how can we set this per user?"	I need this solved so that I can set access levels for files on a per-user basis, enhancing access control and security.	because solving this will make me feel more in control and ensure appropriate file access.	Fine-tuning access control to different levels of information	User control and freedom	3	Develop a permission setting feature that allows for different access levels to files for each user.	Granting Specific Viewing Rights
84	"I want to double-check all the details I've entered before I finalize the new user."	I need this solved so that I can review user details before finalizing the new user creation, ensuring accuracy.	because solving this will make me feel more confident and reduce the risk of data entry errors.	Reviewing entered data before creating the user account	Error prevention	3	Add a review step at the end of the user creation process for double-checking all entered details.	Summary of User Details before Finalization
85	"It's too easy to accidentally add someone to the wrong group. Can we confirm changes?"	I need this solved so that I can add a confirmation step when making changes to group memberships, reducing the risk of errors.	because solving this will make me feel more secure and reduce the fear of making mistakes.	Avoiding mistakes when assigning users to groups	Error prevention	3	Include a confirmation step or a review screen before finalizing group changes.	Confirmation Dialogs for Critical Group Changes
86	"It would be great if creating a user's account automatically gave them access to our physical facilities."	I need this solved so that I can integrate user account creation with automatic physical facility access provisioning, improving efficiency.	because solving this will make me feel more efficient and reduce the manual access provisioning effort.	The requirement to have a unified user account across digital and physical access systems	Consistency and standards	3	Integrate user account creation with physical access control systems for automatic facility access.	Option to 'Also create this user on all physical pixtors'
87	"Sometimes I need to go back to a previous step or skip parts that aren't relevant."	I need this solved so that I can navigate between steps in the user creation process, allowing flexibility in the workflow.	because solving this will make me feel more in control and adaptable to different user creation scenarios.	The need for non-linear navigation through the user creation process	User control and freedom	2	Provide navigation options within the setup process to go back or skip non-essential steps.	Navigation Buttons ('Go back', 'Skip', 'Next')
88	"Our users operate from multiple sites; they should see the info relevant to their primary site by default."	I need this solved so that I can customize the default view of user information based on their primary site, enhancing user experience.	because solving this will make me feel more efficient and ensure users see relevant data upon login.	Customizing user experience according to their primary work location	Match between system and the real world	2	Set the system to automatically show information relevant to a user’s primary site.	Default Site View and Home Site Preferences
89	"Can the system display the correct time and language settings for users in different countries?"	I need this solved so that I can implement automatic time and language settings based on user locations, improving user experience.	because solving this will make me feel more efficient and reduce the need for manual adjustments.	Ensuring that the user interface reflects the user’s local context	User control and freedom	2	Automatically adjust time and language settings based on the user’s location.	User's Country and Timezone Selection
90	"I need an efficient way to add new users to several groups without searching for each one."	I need this solved so that I can streamline the process of adding new users to multiple groups simultaneously, saving time and effort.	because solving this will make me feel more efficient and reduce repetitive work in group management.	Streamlining the process of adding new users to multiple groups	Efficiency of use	3	Facilitate bulk group addition options to efficiently manage new user group memberships.	Assigning User to Group(s) with Search Function
91	"Some of our users should only have read access, while others need full edit rights."	I need this solved so that I can assign varying levels of access (read or edit) to users, improving access control.	because solving this will make me feel more in control and ensure appropriate access for each user.	Granular control over what users can see and do within the system	User control and freedom	3	Offer granular control over user permissions, including distinct read and edit access levels.	Viewing Rights Configuration for Roles
92	"As I create a new user, I want to be able to immediately manage their membership in our teams."	I need this solved so that I can efficiently manage user memberships in teams during the new user creation process.	because solving this will make me feel more efficient and reduce post-creation user management tasks.	Managing group composition during the user creation process	Efficiency of use	2	Allow for immediate management of a new user’s team memberships as part of the account creation process.	Membership Management within Groups
93	"Before I complete the setup, I'd like a summary of all settings with the option to edit."	I need this solved so that I can review and edit user settings before finalizing the user creation, ensuring accuracy.	because solving this will make me feel more in control and reduce the risk of data entry errors.	Confirming all details are correct before final submission	Visibility of system status	3	Present a summary of all settings with an option to make edits before completing the setup.	Summary Page with Edit Options
94	"Once I review everything, there should be a clear and final step to complete the user creation."	I need this solved so that I can have a clear final step to complete user creation after reviewing settings, streamlining the process.	because solving this will make me feel more efficient and reduce the complexity of user setup.	Finalization of the user setup process with clear confirmation	User control and freedom	2	Include a distinct final step or confirmation to complete the user creation process.	Finish and Create Policy Button
95	"We often have new employees filling the same role, and setting them up manually each time is redundant."	I need this solved so that I can easily duplicate user profiles for employees in the same role, reducing redundancy.	because solving this will make me feel more efficient and save time in user creation.	Need for efficiency in creating users with similar roles and permissions	Efficiency of use	3	Provide a template or duplication feature for users filling identical roles to streamline setup.	Duplication of an Existing User
96	"Entering the same department and manager info every time is a hassle; can’t this be automated?"	I need this solved so that I can automate the assignment of department and manager information during user creation, reducing manual data entry.	because solving this will make me feel more efficient and reduce repetitive tasks.	Reducing time spent on repetitive data entry for new user accounts	Efficiency of use	2	Implement a feature that automatically populates department and manager information based on predefined criteria.	Personal & Contact Details Autofill
97	"When we create a user profile, they should automatically get building access without extra steps."	I need this solved so that I can automate building access provisioning as part of user profile creation, improving efficiency.	because solving this will make me feel more efficient and reduce the need for additional steps.	Ensuring consistent access across digital and physical systems	Consistency and standards	3	Ensure new user profiles are automatically linked to building access systems.	Option to Create on All Physical Pixtors
98	"New users should have their view preferences set up like their predecessor to get started quickly."	I need this solved so that I can copy view preferences from existing users to new users for a seamless onboarding experience.	because solving this will make me feel more organized and improve the onboarding process.	Providing a personalized and consistent user experience from the start	Efficiency of use	2	Offer an option to apply the view preferences of a predecessor to a new user’s account.	View Preferences Preset from Original User
99	"Can we just copy the group memberships from one user to another to save time?"	I need this solved so that I can easily copy group memberships from one user to another during user creation, saving time.	because solving this will make me feel more efficient and reduce the hassle of setting up group memberships.	Maintaining organizational structure and access controls	Efficiency of use	3	Introduce a feature to replicate group memberships from an existing user to a new user.	Assign to Same Groups as Original User
100	"If we're duplicating a user, their viewing rights should be preset like the original user’s."	I need this solved so that I can automatically preset viewing rights for duplicated users based on the original user’s settings, improving consistency.	because solving this will make me feel more organized and reduce discrepancies in user access.	Streamlining permission setup for new users based on existing profiles	Consistency and standards	2	Ensure that duplicating a user’s profile also copies their viewing rights and preferences.	Pre-set Viewing Rights for Duplicated User
101	"I want to review all the details that are copied over before finalizing the new user creation."	I need this solved so that I can review and confirm details copied from existing users before completing the new user setup.	because solving this will make me feel more in control and reduce the risk of errors in user creation.	Allowing for review and confirmation of the data copied from the original user	Error prevention	3	Add a final review step before completing the new user setup to verify all copied details.	Summary Confirmation of Duplicated Details
102	"Every user needs a unique ID that integrates with our other systems automatically."	I need this solved so that I can generate unique user IDs that seamlessly integrate with other systems, ensuring data consistency.	because solving this will make me feel more in control and improve data synchronization.	Providing unique identifiers for system integration	Consistency and standards	2	Ensure each user's unique ID is compatible and integrates automatically with other in-use systems.	User ID Generation for New User
103	"Sometimes I need to revisit the previous step for corrections or go forward if I’m sure of the data."	I need this solved so that I can navigate between steps in the user creation process for corrections or progress, enhancing flexibility.	because solving this will make me feel more in control and adaptable to different user creation scenarios.	Facilitating non-linear movement through the creation process	User control and freedom	2	Provide an option to navigate back to previous steps for making corrections during setup.	Navigation Controls ('Go back', 'Next')
104	"Do I have to select the department and line manager every time? Shouldn’t it be the same for this role?"	I need this solved so that I can set default department and line manager information for specific roles, reducing manual entry.	because solving this will make me feel more efficient and eliminate repetitive data entry.	Speeding up the process of assigning organizational structure	Efficiency of use	3	Auto-fill department and line manager information based on the role during user creation.	Department and Line Manager Auto-population
105	"It’s tedious to select the default and home sites for each user manually; can't this be automatic for similar roles?"	I need this solved so that I can automate the assignment of default and home sites for users in similar roles, improving efficiency.	because solving this will make me feel more efficient and reduce the hassle of manual site selection.	Consistency in user experience for similar roles	Efficiency of use	2	Implement role-based automation for selecting default and home sites for each user.	Auto-selection of User View Preferences
106	"I need a faster way to assign new users to their groups with the right permissions."	I need this solved so that I can quickly assign new users to groups with appropriate permissions, streamlining the process.	because solving this will make me feel more efficient and reduce delays in group membership setup.	Efficiency in permission setup for users within groups	Efficiency of use	3	Streamline the process for assigning new users to groups with predefined permission sets.	Group Assignment with Pre-selected Roles
107	"We need to make sure we don't accidentally overwrite important permissions when duplicating a user."	I need this solved so that I can implement safeguards to prevent accidental overwriting of important permissions during user duplication.	because solving this will make me feel more secure and reduce the fear of making unintended changes.	Preventing accidental changes during the duplication process	Error prevention	3	Include a warning or confirmation step to avoid accidental overwriting of permissions in duplication.	Confirmation Dialogs for Sensitive Actions
108	"If certain information doesn’t change, like timezone or country, can I just skip these parts?"	I need this solved so that I can skip or preset certain user information fields that remain constant, reducing data entry.	because solving this will make me feel more efficient and reduce the need for repetitive data input.	Allowing users to bypass irrelevant steps in the process	Flexibility and efficiency of use	2	Allow users to skip steps where information remains constant, like timezone or country.	Skip Option for Non-applicable Steps
109	"I want to double-check the groups we're assigning to make sure they align with the user’s role."	I need this solved so that I can review and confirm group assignments based on user roles, ensuring alignment and accuracy.	because solving this will make me feel more in control and reduce the risk of assigning incorrect groups.	Ensuring accuracy of group assignments for the new user	Error prevention	3	Provide a summary of group assignments before finalizing to ensure alignment with user roles.	Review and Edit Copied Group Memberships
110	"Before I finish, I'd like to see a summary to confirm all details are correct or go back to edit if needed."	I need this solved so that I can review a summary of user creation details before finalizing, ensuring accuracy and providing an opportunity for edits.	because solving this will make me feel more in control and reduce the risk of data entry errors.	Final verification of all duplicated information before completion	Visibility of system status	3	Display a summary of all settings for final confirmation before completing the setup process.	Final Summary with Editable Fields
111	"I can't seem to manage different levels of access for our team effectively; some should only see certain data."	I need this solved so that I can efficiently manage varying levels of access for team members, ensuring appropriate data visibility.	because solving this will make me feel more in control and improve data access management.	Need for user role and access management to enforce security and organizational policies	User control and freedom	3	Develop a more intuitive way to set and manage varying access levels for different team members.	Roles, Groups, and Users tabs
112	"It takes forever to scroll through all our users to find the one I'm looking for."	I need this solved so that I can implement efficient user search and navigation features, reducing time spent scrolling.	because solving this will make me feel more efficient and reduce frustration in user management.	Difficulty in quickly finding specific users or groups within a large organization	User control and freedom	3	Enhance the search functionality to allow quick and easy identification of specific users.	Search and filtering options
113	"I need to update permissions for users frequently, but the current system makes this a cumbersome process."	I need this solved so that I can streamline the process of updating user permissions, improving efficiency and reducing complexity.	because solving this will make me feel more efficient and reduce the hassle of permissions management.	Requirement to update user details and permissions as roles change within an organization	Efficiency of use	3	Simplify the process for frequent updates of user permissions to make it less cumbersome.	User creation and edit capabilities
114	"I'm not always sure who has access to what. There should be a clear way to see and control this."	I need this solved so that I can access a clear and centralized view of user access rights and control them easily, enhancing visibility and control.	because solving this will make me feel more in control and reduce confusion in access management.	Ensuring users have the correct permissions and understanding what access each user has	Visibility of system status	3	Implement a clear, easy-to-understand display showing each user's access privileges.	Permission controls and visibility
115	"I've accidentally deleted a user before when I just meant to edit their profile. We need a safeguard."	I need this solved so that I can implement a safeguard to prevent accidental user deletion, enhancing security and preventing mistakes.	because solving this will make me feel more secure and reduce the fear of making unintended deletions.	Preventing accidental changes or deletions which could lead to data loss or security issues	Error prevention	3	Introduce a confirmation step or safeguard against accidental user deletion.	Confirmation prompts for actions (Lock, Delete)
116	"When was this user created? We need to keep track of this for our compliance records."	I need this solved so that I can track and display the creation date of each user profile for compliance and auditing purposes.	because solving this will make me feel more organized and ensure compliance with record-keeping requirements.	Tracking when users were added to the system for auditing and management purposes	Visibility of system status	2	Record and display the creation date of each user profile for compliance tracking.	Date and time of user creation
117	"Our team members shouldn't have access to all sites; how can I restrict their access by location?"	I need this solved so that I can implement location-based access restrictions for team members, ensuring site-specific access control.	because solving this will make me feel more in control and enhance site security.	To identify which geographical or departmental data a user can access, for maintaining data segregation	User control and freedom	3	Allow administrators to set access restrictions based on a user’s location.	Site access information
118	"I thought I was resetting a password, but I locked the account instead. The prompts are confusing."	I need this solved so that I can improve the clarity of prompts and actions for user account management, reducing errors and confusion.	because solving this will make me feel more confident and reduce the risk of unintentional actions.	Accidental actions due to unclear confirmation prompts	Error prevention	3	Clarify the interface and prompts between resetting a password and locking an account.	Confirmation dialogues with action-specific prompts
119	"We need to review all the accounts created last month; how can I filter those out?"	I need this solved so that I can filter and view accounts created last month for review and auditing purposes, enhancing efficiency.	because solving this will make me feel more organized and facilitate auditing processes.	Challenges in tracking user account creation within specific time frames	Efficiency of use	2	Implement a filter to easily identify accounts created within a selected timeframe.	Date range filter for user creation
120	"Some users have access to too many projects; can we limit this somehow?"	I need this solved so that I can implement access limitations for users who have access to too many projects, ensuring appropriate project access.	because solving this will make me feel more in control and reduce the risk of unauthorized project access.	Ensuring users don't have more access than necessary	User control and freedom	3	Provide options to restrict a user's access to a certain number of projects.	Access to a specified number of spaces (8 spaces)
121	"I want to see everything about a user's access in one place without clicking around."	I need this solved so that I can access a comprehensive view of a user's access rights in one place, improving accessibility and visibility.	because solving this will make me feel more in control and reduce the frustration of navigating multiple screens.	Need for a quick overview of user permissions and details	Visibility of system status	2	Create a comprehensive view showing all aspects of a user’s access in one place.	Comprehensive user profile snapshots
122	"I need to make quick edits to several user profiles during our weekly review meetings."	I need this solved so that I can efficiently make quick edits to multiple user profiles during review meetings, saving time and enhancing productivity.	because solving this will make me feel more efficient and productive during user profile reviews.	The requirement for rapid, on-the-fly user management	Efficiency of use	3	Facilitate bulk editing options for multiple user profiles to streamline weekly reviews.	Quick action buttons (Edit, Duplicate, Lock, Delete)
123	"Scrolling through hundreds of users is impractical; we need a better way to navigate."	I need this solved so that I can navigate through a large user list more efficiently with improved navigation options, reducing the time and effort required.	because solving this will make me feel more efficient and reduce frustration in user management.	Managing large volumes of users without overwhelming the interface	User control and freedom	3	Improve navigation through large user lists with advanced filtering and search capabilities.	Pagination control (10 of 60)
124	"I'm a visual person; icons would help me quickly identify what I can do with each account."	I need this solved so that I can use visual icons to quickly identify user account actions and functionalities, improving user interface and usability.	because solving this will make me feel more in control and enhance the visual appeal of the system.	Quick visual recognition of available actions to manage user accounts	Recognition rather than recall	2	Use visual icons to help quickly identify available actions for each account.	Visual indicators for user actions (icons)
125	"What does 'Basic permission - 2 spaces' actually mean for the user?"	I need this solved so that I can access clear and concise explanations or descriptions of permission levels, improving user understanding and clarity.	because solving this will make me feel more informed and reduce confusion regarding permission terminology.	Lack of understanding regarding what each permission level entails	Help and documentation	2	Provide clear explanations for each permission level, helping users understand their implications.	Detailed permission descriptions
126	"Every time I log in, I have to set up my filters all over again."	I need this solved so that I can save and retain filter settings across login sessions, improving user convenience and reducing repetitive tasks.	because solving this will make me feel more efficient and eliminate the need for constant filter setup.	Frustration with having to reapply filters every time the system is accessed	Efficiency of use	2	Implement a feature to save filter settings between sessions for convenience.	Filter persistence across sessions
127	"I hate scrolling through the whole list of cities; can't I just type it in?"	I need this solved so that I can search for cities by typing them in, enhancing user experience and saving time when selecting locations.	because solving this will make me feel more efficient and reduce frustration in location selection.	Difficulty in finding specific items in long dropdown menus	Efficiency of use	2	Allow users to type in city names for faster selection instead of scrolling through long lists.	Contextual search in dropdown menus (cities)
128	"It's easier to find people by their picture than by their name."	I need this solved so that I can use profile pictures for quicker user identification, improving user search and navigation.	because solving this will make me feel more efficient and provide a visual aid for user recognition.	Identifying users quickly and adding a personal touch to user management	Recognition rather than recall	2	Include user photos in profiles and listings to aid in quicker identification.	User profile avatars
129	"I'd like to see all users at a glance and manage them without hassle."	I need this solved so that I can access an overview of all users and efficiently manage them without unnecessary hassle, improving user management efficiency.	because solving this will make me feel more efficient and in control of user management tasks.	Need to easily manage and overview user accounts	Visibility of system status	3	Develop a dashboard for viewing and managing all users succinctly and efficiently.	User list table
130	"Adding new users is too time-consuming. We need a quicker way."	I need this solved so that I can streamline the process of adding new users, saving time and improving efficiency in user creation.	because solving this will make me feel more efficient and reduce the time required for user setup.	Simplifying the process to add or modify user data	Efficiency of use	3	Optimize the process for adding new users to make it quicker and less tedious.	Create/Edit user button
131	"I need to edit and remove users often, but the current process is cumbersome."	I need this solved so that I can simplify the process of editing and removing users, reducing complexity and enhancing efficiency in user management tasks.	because solving this will make me feel more efficient and reduce the hassle of user editing and removal.	Streamlining user account management	User control and freedom	3	Make editing and removal of users more straightforward with fewer steps.	Edit/Delete user options
132	"When creating a user, I want to ensure all relevant details are captured."	I need this solved so that I can capture all relevant user details during user creation, ensuring completeness and accuracy in user profiles.	because solving this will make me feel more in control and reduce the risk of missing important information.	Collecting necessary user details effectively	Match between system and the real world	2	Ensure all necessary fields are available and clearly explained during user creation.	Configure User form
133	"Our teams are growing, and we need a way to group users for better control."	I need this solved so that I can create user groups to better organize and control users as teams grow, enhancing user management and access control.	because solving this will make me feel more organized and in control of team-based user management.	Organizing users into manageable groups	Flexibility and efficiency of use	2	Introduce user grouping features for better management and control.	Group creation and management
134	"Sometimes I'm unsure about what to enter in these fields. Some guidance would be helpful."	I need this solved so that I can provide user-friendly guidance or tooltips for data entry fields, improving user understanding and reducing errors.	because solving this will make me feel more informed and confident in data input.	Assisting users with form completion	Help and documentation	2	Provide tooltips or guidance for entering user information in various fields.	Help tips in user/group configuration
135	"Only certain team leaders should have admin rights to their workspaces."	I need this solved so that I can assign admin rights selectively to team leaders for specific workspaces, improving access control and security.	because solving this will make me feel more in control and enhance workspace access management.	Control over specific workspace access	User control and freedom	3	Allow for the assignment of administrative rights to specific team leaders.	Administrator of spaces in group settings
136	"With so many users, finding the right one quickly is crucial."	I need this solved so that I can efficiently locate the right user among many, improving user search capabilities and reducing time wasted on searching.	because solving this will make me feel more efficient and reduce frustration in user identification.	Quick location of specific users or groups	Efficiency of use	3	Improve search functionality to facilitate the quick identification of users.	Search and filter in user/group tables
137	"I've made mistakes before; a confirmation step would prevent this."	I need this solved so that I can implement confirmation steps to prevent accidental actions, reducing the risk of mistakes and improving user confidence.	because solving this will make me feel more secure and reduce the fear of making unintentional errors.	Preventing accidental deletions or changes	Error prevention	3	Implement a confirmation step for critical actions to prevent user errors.	Confirmation prompts for critical actions
138	"I want to hide sensitive information from certain staff members."	I need this solved so that I can implement access control to hide sensitive information from specific staff members, enhancing data security and privacy.	because solving this will make me feel more in control and ensure data confidentiality.	Privacy and focus on relevant information	User control and freedom	3	Enable settings to restrict the visibility of sensitive information for certain staff members.	Visibility toggles for user details
139	"Pictures make it easier to find users quickly, especially for new staff."	I need this solved so that I can use user profile pictures for quick and easy user identification, improving the onboarding experience for new staff.	because solving this will make me feel more efficient and provide visual aids for new staff orientation.	Humanizing and quick visual identification	Recognition rather than recall	2	Incorporate user photos in listings to aid new staff in quickly identifying individuals.	User profile avatars
140	"It's important to track groups easily, especially when integrating systems."	I need this solved so that I can easily track and manage user groups, particularly during system integration, improving system compatibility and user management.	because solving this will make me feel more in control and reduce complexities in system integration.	Uniquely identifying groups within the system	Visibility of system status	2	Provide tools for easy tracking and management of groups, especially when integrating systems.	Group ID for new groups
141	"Our marketing team needs different access compared to the development team."	I need this solved so that I can assign different access permissions to the marketing team compared to the development team, ensuring role-based access control.	because solving this will make me feel more in control and tailor access to specific team needs.	Customizing settings for different departments or teams	Flexibility and efficiency of use	3	Implement role-based access control that automatically assigns permissions based on job roles.	Group-specific settings and permissions
142	"We can't afford to lose our group settings; confirmation prompts would help."	I need this solved so that I can implement confirmation prompts to prevent accidental group setting changes, enhancing data protection and user confidence.	because solving this will make me feel more secure and reduce the risk of unintentional changes to group settings.	Protecting group structures from accidental modification	Error prevention	3	Add confirmation prompts before any significant changes to group settings.	Confirmation for group changes and deletions
143	"We've had issues with incorrect emails; a verification step would prevent this."	I need this solved so that I can implement email verification steps to prevent incorrect email entries, reducing errors and ensuring email accuracy.	because solving this will make me feel more confident and eliminate email-related issues.	Ensuring user email accuracy and validity	Error prevention	2	Introduce an email verification step during user setup to ensure accuracy.	Email verification step in user creation
144	"Users should have permissions that match their job roles automatically."	I need this solved so that I can automate permission assignments based on user job roles, ensuring role-appropriate access without manual adjustments.	because solving this will make me feel more efficient and reduce the risk of access mismatches.	Managing user permissions according to job function	Consistency and standards	3	Provide a system that automatically aligns user permissions with their specific job roles.	Role-based access controls
145	"I was confused about what permissions I had."	I need this solved so that I can provide clear and accessible information to users about their permissions, improving user understanding and reducing confusion.	because solving this will make me feel more informed and reduce uncertainty about access rights.	Lack of clarity on user permissions and roles.	Visibility of system status	2	Display a clear overview of a user's permissions within their profile or dashboard.	Developed a clear permissions matrix and role summaries visible to all users.
146	"I gave a user too much access by mistake."	I need this solved so that I can implement safeguards to prevent users from being granted excessive access, reducing the risk of unintentional access assignments.	because solving this will make me feel more secure and reduce the fear of making unintentional access errors.	Easy to make errors in assigning roles.	Error prevention	3	Implement a verification step or a warning system when assigning high-level access rights.	Introduced a two-step confirmation process for role assignments to prevent errors.
147	"Managing lots of users was overwhelming."	I need this solved so that I can simplify and streamline user management for a large number of users, reducing the feeling of overwhelm and improving efficiency.	because solving this will make me feel more in control and reduce the stress associated with user management.	Inefficient management of large user groups.	Flexibility and efficiency of use	3	Develop better user management tools, such as bulk actions or advanced filtering, to handle large numbers of users easily.	Implemented bulk user management tools and group editing features for efficient handling.
148	"The permissions settings were too complex to navigate."	I need this solved so that I can simplify the permissions settings and navigation, making it more user-friendly and reducing complexity in access management.	because solving this will make me feel more in control and reduce frustration when configuring permissions.	Confusing permission settings interface.	Consistency and standards	3	Simplify the permissions interface with a more intuitive design and clearer navigation.	Simplified the user interface for setting and understanding permissions.
149	"Assigning different access for teams was tricky."	I need this solved so that I can simplify the process of assigning different access permissions to teams, making it less challenging and more efficient.	because solving this will make me feel more efficient and reduce the difficulty of team-based access assignments.	Limited flexibility in role customization.	User control and freedom	3	Create a more streamlined process for assigning team-specific access rights.	Created a feature for custom role creation with adjustable permissions for different teams.
150	"I couldn't track what changes users made."	I need this solved so that I can implement user activity tracking to monitor changes made by users, improving transparency and accountability.	because solving this will make me feel more in control and enhance user activity monitoring.	No auditing for user actions.	Visibility of system status	3	Implement an audit log or history feature to track changes made by users.	Added detailed audit logs that track all user activities and changes.
151	"It was hard to understand the roles' differences."	I need this solved so that I can provide clear role differentiations and descriptions, improving user understanding and reducing confusion regarding role definitions.	because solving this will make me feel more informed and reduce uncertainty about role distinctions.	Ambiguity in role definitions.	Match between system and the real world	2	Provide clear descriptions and comparisons of different roles to highlight their distinctions.	Rolled out descriptive labels and detailed role descriptions for better clarity.
152	"Setting up a new user was time-consuming."	I need this solved so that I can streamline and speed up the process of setting up new users, reducing the time and effort required for user creation.	because solving this will make me feel more efficient and reduce the time investment in user setup.	Lengthy user setup process.	Efficiency of use	3	Streamline the new user setup process with templates or guided steps to reduce time spent.	Streamlined the user onboarding process with easy-to-use templates.
153	"I was unsure about who accessed sensitive data."	I need this solved so that I can enhance visibility and tracking of sensitive data access, ensuring clarity and accountability in data security.	because solving this will make me feel more in control and reduce uncertainty about data access.	Poor visibility of access to sensitive information.	Visibility of system status	3	Enhance security features to track and display who has accessed sensitive data.	Launched a feature to monitor and review access to sensitive data easily.
154	"Modifying permissions for a project was inflexible."	I need this solved so that I can make permission modifications for projects more flexible and adaptable, improving project access control.	because solving this will make me feel more in control and reduce limitations in project permission adjustments.	Inflexibility in adjusting roles for specific needs.	Flexibility and efficiency of use	3	Allow more flexible permission adjustments to accommodate changing project needs.	Implemented a system for temporary and project-based role adjustments.
155	"Managing all the permissions was complex."	I need this solved so that I can simplify the overall process of managing permissions, reducing complexity and making it more user-friendly.	because solving this will make me feel more in control and reduce frustration in permissions management.	Complexity in overseeing detailed permissions.	Consistency and standards	3	Overhaul the permissions management system to make it more straightforward and user-friendly.	Developed a visual dashboard for an overview of permissions and user roles.
156	"I needed help managing users."	I need this solved so that I can provide user-friendly assistance and support for user management tasks, improving user confidence and reducing the need for external help.	because solving this will make me feel more supported and self-sufficient in user management.	Difficulty in delegating user management tasks.	Help and documentation	2	Provide better support resources or a help feature to assist administrators in managing users.	Enabled role-based delegation for managing users, allowing team leads to assist.
157	"Grouping users by department wasn't straightforward."	I need this solved so that I can simplify the process of grouping users by department, making it more straightforward and efficient.	because solving this will make me feel more efficient and reduce complexities in department-based user organization.	Lack of structuring in user groups.	Match between system and the real world	2	Introduce a feature to group users by department easily, reflecting real-world organizational structures.	Introduced functionalities to easily create and manage user groups by department.
158	"I was worried about irreversible setting changes."	I need this solved so that I can implement safeguards and confirmation steps to prevent irreversible setting changes, enhancing user confidence and security.	because solving this will make me feel more secure and reduce the fear of making irreversible mistakes.	No straightforward method to undo settings changes.	Error prevention	3	Implement safety measures such as confirmation prompts or a way to revert changes easily.	Added an undo feature and version history to track and reverse changes if needed.
159	"Removing a user from the system was complicated."	I need this solved so that I can simplify and streamline the process of removing a user from the system, making it less complicated and more efficient.	because solving this will make me feel more efficient and reduce the hassle of user removal.	Cumbersome process for user removal.	User control and freedom	3	Simplify the process for removing users, ensuring it is straightforward and clear.	Simplified the user removal process with a few clicks, making it more efficient and less error-prone.

User groups/roles - Research report | Heuristics | Features | Desired outcomes