Number	User Statement	Desired Functional Outcome	Desired Emotional Outcome	Problem Identified	Heuristic violated	Severity rating	Actionable recommendation	Implemented solution
1	"We operate multiple sites and need a dedicated view for each to monitor their specific issues and performance."	I need this solved so that I can have separate views for each site to monitor site-specific issues and performance, enhancing site management and troubleshooting.	because solving this will make me feel more organized and in control of site monitoring.	Need for localized monitoring and management of different sites	Visibility of system status	3	Implement a dashboard for each site with customizable views to monitor specific metrics and issues.	Site-Specific Dashboards (e.g., London, Manchester)
2	"I get overwhelmed with alerts. It'd help to group similar ones to address them in batches."	I need this solved so that I can group similar alerts for batch processing, reducing alert overload and improving efficiency in issue resolution.	because solving this will make me feel less overwhelmed and more capable of managing alerts effectively.	Difficulty in identifying and grouping related alerts	User control and freedom	2	Introduce alert categorization and grouping features to allow users to manage and address similar alerts together.	Close Match Filter in Alerts
3	"Our company is expanding, and we need an easy way to integrate new sites into our monitoring system."	I need this solved so that I can easily integrate new sites into the monitoring system, streamlining expansion and ensuring seamless monitoring for new locations.	because solving this will make me feel more prepared and confident in handling company expansion.	The cumbersome process for scaling up and adding new sites to the system	Flexibility and efficiency of use	3	Streamline the process of adding new sites with guided setup wizards and templates.	Add Site Functionality
4	"I want to control how and when I receive notifications, especially for critical issues that affect uptime."	I need this solved so that I can have granular control over notification settings, ensuring timely alerts for critical issues and reducing notification noise.	because solving this will make me feel more in control and reduce notification-related stress.	Need for customization of communication preferences	User control and freedom	4	Offer customizable notification settings, allowing users to choose the type, frequency, and channels for receiving alerts.	Email & Notifications Setup
5	"Our network needs are complex, and we require advanced settings to tweak performance and security."	I need this solved so that I can access advanced settings for network performance and security adjustments, optimizing network functionality and ensuring robust security.	because solving this will make me feel more capable and secure in managing complex network requirements.	The necessity for fine-tuning network configurations	Flexibility and efficiency of use	2	Enhance advanced settings with clear descriptions and guidance to help users optimize performance and security.	Advanced Settings for Domains & Servers
6	"I need an easy way to set up and confirm our backup procedures to prevent data loss."	I need this solved so that I can easily configure and confirm backup procedures, reducing the risk of data loss and ensuring data protection.	because solving this will make me feel more secure and confident in data backup processes.	Ensuring data integrity and recoverability	Error prevention	3	Provide a simplified backup setup process with clear instructions and confirmation steps to prevent data loss.	Backup Settings Configuration
7	"Different teams should have access to different levels of data and settings based on their roles."	I need this solved so that I can implement role-based access control for different teams, ensuring data and setting access aligns with team roles and responsibilities.	because solving this will make me feel more organized and in control of access management.	Need to manage access control for different teams	Match between system and the real world	2	Implement role-based access controls, ensuring different teams have appropriate access levels to data and settings.	User Group Permissions
8	"Security is non-negotiable. We need strong encryption and the ability to enforce secure connections."	I need this solved so that I can implement strong encryption and enforce secure connections, enhancing data security and reducing the risk of breaches.	because solving this will make me feel more secure and confident in data protection.	Demand for robust security measures	Security	5	Prioritize the implementation of strong encryption standards and options for enforcing secure connections.	Security Features (SSL, TLS/SSL Required Toggle)
9	"A visual snapshot of our system's health, like CPU and memory usage, would help us preempt issues."	I need this solved so that I can access a visual system health snapshot with CPU and memory usage data, allowing proactive issue prevention and system health monitoring.	because solving this will make me feel more proactive and in control of system health.	Difficulty in tracking system health	Aesthetic and minimalist design	2	Develop a dashboard with visual indicators for system health, like CPU and memory usage, for quick assessment.	Visual Indicators for Performance (e.g., CPU/Memory Usage Graphs)
10	"I need to be notified as soon as a job is completed so I can initiate the next steps without delay."	I need this solved so that I can receive immediate notifications upon job completion, enabling prompt action and reducing delays in workflow processes.	because solving this will make me feel more efficient and responsive in task management.	Need for alerts on operational task statuses	Visibility of system status	4	Implement real-time notifications for job completion, ensuring prompt awareness for subsequent actions.	Job Completion Notifications
11	"Finding the largest files quickly would help in managing our disk space more efficiently."	I need this solved so that I can quickly identify and manage the largest files for efficient disk space management, reducing storage-related issues.	because solving this will make me feel more in control and efficient in disk space management.	Challenge in managing disk space effectively	Efficiency and error prevention	3	Introduce features to easily identify and manage large files, aiding in efficient disk space usage.	Sort by Item Size in Directories
12	"I need to drill down into alert details quickly to start troubleshooting right away."	I need this solved so that I can access detailed alert information for quick troubleshooting, reducing downtime and enhancing issue resolution speed.	because solving this will make me feel more capable and in control of issue troubleshooting.	Need for streamlined troubleshooting processes	Help users recognize, diagnose, and recover from errors	3	Ensure alert details are easily accessible and provide guidance for troubleshooting.	Quick Access to Alert Details
13	"Our network connection settings should be adaptable to prevent unnecessary outages or issues."	I need this solved so that I can have adaptable network connection settings to prevent outages and issues, improving network reliability and reducing disruptions.	because solving this will make me feel more secure and confident in network stability.	Need for network stability and efficient connectivity management	User control and freedom	2	Offer customizable network settings with presets for different scenarios to prevent outages.	Connection Timeout and Retries Settings
14	"Managing DNS settings can be error-prone; an interface that highlights problems would be a big help."	I need this solved so that I can access an interface that highlights DNS configuration problems, reducing errors and enhancing DNS management accuracy.	because solving this will make me feel more confident and reduce the fear of DNS configuration mistakes.	Complex DNS management with a risk of misconfiguration	Error prevention	3	Create an interface that proactively identifies and highlights potential DNS configuration errors.	DNS Server List and Error Indications
15	"I can't tell which issues need my immediate attention and which can wait."	I need this solved so that I can prioritize issues based on their urgency, improving issue management and reducing response time for critical matters.	because solving this will make me feel more in control and reduce stress related to issue prioritization.	Need for prioritized issue management and quick status overview	Visibility of system status	3	Implement a feature to categorize and prioritize issues based on their severity and impact.	All Alerts, Critical Alerts, Warning Alerts, Info Alerts Counters
16	"How much storage do we have left, and are we getting the best performance out of our current setup?"	I need this solved so that I can access storage status and performance information, ensuring optimal storage utilization and performance efficiency.	because solving this will make me feel more informed and confident in storage management.	Difficulty in managing and optimizing storage space and performance	Visibility of system status	2	Display current storage usage and performance metrics clearly on the dashboard.	Storage Info with Space and Performance Metrics
17	"I need to see trends and detailed performance data without running complex queries or reports."	I need this solved so that I can access performance trends and detailed data without complex queries, simplifying data analysis and improving data-driven decision-making.	because solving this will make me feel more efficient and capable in data analysis.	Lack of accessible analytics for informed decision-making	Visibility of system status	2	Provide a feature to view trends and detailed performance data without requiring complex queries.	Insights and Metrics Tabs
18	"It takes forever to find what I'm looking for in the system. I need a better way to filter and search."	I need this solved so that I can have improved filtering and search capabilities in the system, reducing the time and effort required to find information efficiently.	because solving this will make me feel more efficient and reduce frustration in system navigation.	Challenges in quickly finding specific data or issues among large volumes of information	Flexibility and efficiency of use	3	Enhance the search and filter options to allow users to quickly find specific settings or information.	Search and Filtering Options
19	"I need to export data to create custom reports for our monthly meetings."	I need this solved so that I can easily export data for creating custom reports, streamlining the report generation process and enhancing meeting preparation.	because solving this will make me feel more efficient and well-prepared for monthly meetings.	Requirement for data manipulation and reporting outside the system	Flexibility and efficiency of use	3	Integrate an easy-to-use data export feature for creating custom reports.	Export CSV Functionality
20	"I need to know exactly which directories are taking up the most space and why."	I need this solved so that I can identify the largest directories and understand their space usage, improving disk space management and reducing storage issues.	because solving this will make me feel more in control and efficient in directory space management.	Inability to easily understand how storage is being utilized	Visibility of system status	3	Introduce tools to easily identify directories consuming significant space.	Detailed Storage Directories Information
21	"I’m often the last to know when a job finishes or if an alert is raised. I need immediate notifications."	I need this solved so that I can receive immediate notifications for job completions and alerts, ensuring timely responses and reducing delays in task management.	because solving this will make me feel more responsive and in control of task notifications.	Need for real-time updates on system status and operations	Visibility of system status	4	Ensure instant notifications for critical events like job completion or raised alerts.	Notifications for Jobs and Alerts
22	"Changing settings is a hassle; there should be one place to manage them all."	I need this solved so that I can have a centralized settings management interface, simplifying setting adjustments and reducing the hassle of navigating multiple menus.	because solving this will make me feel more efficient and reduce frustration in settings management.	Inconvenience of navigating to different sections for settings	Consistency and standards	2	Create a centralized settings management area for ease of access and modification.	Global Settings Access
23	"I can't picture how our storage is divided between SSDs, HDDs, and the cloud."	I need this solved so that I can visualize storage allocation between SSDs, HDDs, and the cloud, enhancing storage monitoring and understanding storage distribution.	because solving this will make me feel more informed and in control of storage resources.	Difficulty in visualizing how storage is distributed across different mediums	Visibility of system status	2	Provide a graphical representation of how storage is distributed among different mediums.	Visual Representation of Storage Allocation
24	"Looking through these lists is time-consuming; sorting them would make my job easier."	I need this solved so that I can sort lists for easier navigation and efficient task management, reducing time spent on list navigation.	because solving this will make me feel more efficient and reduce frustration in list management.	Complexity in analyzing lists of data without sorting capabilities	User control and freedom	2	Implement sorting functionality for lists to improve user management experience.	Ascending/Descending Sort Options
25	"Every time I update DNS settings, I'm afraid I'll make a mistake. It should be more straightforward."	I need this solved so that I can have a straightforward DNS settings interface to reduce the fear of making configuration mistakes and ensure accurate DNS management.	because solving this will make me feel more confident and reduce DNS-related anxiety.	Complexity in managing network settings leading to potential misconfigurations	Error prevention	3	Design a more intuitive interface for updating DNS settings to reduce the risk of errors.	DNS and Server Settings Management
26	"It's really hard to navigate between different sites."	I need this solved so that I can have an easier and more intuitive site navigation experience, reducing navigation difficulties and enhancing site management.	because solving this will make me feel more efficient and reduce frustration in site navigation.	Difficulty in navigating between various sites.	Consistency and standards	3	Enhance the user interface to allow for easier and more intuitive navigation between sites.	Implemented an intuitive and seamless navigation system between sites.
27	"I can't figure out how to manage permissions for different sites."	I need this solved so that I can have a clear and user-friendly permissions management system for different sites, reducing confusion and ensuring efficient permission control.	because solving this will make me feel more in control and reduce permission-related stress.	Confusing management of site-specific permissions.	Match between system and the real world	2	Develop a straightforward permission management system for different sites.	Developed a straightforward permissions management interface for each site.
28	"I'm not sure how to link data across our various locations."	I need this solved so that I can have a clear and straightforward method to link data across different locations, reducing uncertainty and improving data integration.	because solving this will make me feel more confident and reduce data integration challenges.	Challenges in linking and managing data across sites.	Flexibility and efficiency of use	3	Implement features that allow for easy linking and management of data across different sites.	Introduced a feature for easy data linking and management across different sites.
29	"Updating site information is too complicated."	I need this solved so that I can simplify and streamline the process of updating site information, reducing complexity and making site information management more straightforward.	because solving this will make me feel more efficient and reduce the hassle of site information updates.	Inefficient process for updating site details.	Consistency and standards	2	Simplify the process of updating site information to make it more user-friendly.	Simplified the site information update process with a user-friendly interface.
30	"I don't know who has access to our different sites."	I need this solved so that I can easily track and manage access to different sites, enhancing access control and reducing access-related uncertainties.	because solving this will make me feel more in control and reduce access management complexities.	Lack of transparency and control over site access.	Visibility of system status	3	Introduce clear and visible indicators of who has access to different sites.	Added a comprehensive access monitoring and control system for each site.
31	"Managing multiple sites is too time-consuming."	I need this solved so that I can streamline and simplify the management of multiple sites, reducing time and effort investment in site management tasks.	because solving this will make me feel more efficient and reduce the time burden of managing multiple sites.	Inefficiency in handling multiple sites simultaneously.	Efficiency	4	Streamline the management of multiple sites to save time and reduce complexity.	Launched a centralized dashboard for efficient multi-site management.
32	"I wish there was an easier way to set up a new site."	I need this solved so that I can have a straightforward and efficient process for setting up new sites, reducing the complexity and effort involved in site setup.	because solving this will make me feel more efficient and reduce the challenges of site establishment.	Complex site setup process.	Flexibility and efficiency of use	3	Develop an easier and more streamlined setup process for new sites.	Streamlined the site setup with a guided setup wizard.
33	"There's no way to monitor activity across different sites."	I need this solved so that I can have a unified activity monitoring system across different sites, enhancing visibility and control over site activities and reducing monitoring complexities.	because solving this will make me feel more in control and reduce activity monitoring challenges.	Inadequate monitoring of site activities.	Visibility of system status	4	Implement a system-wide monitoring feature to track activity across all sites.	Implemented a cross-site activity monitoring and reporting tool.

Sites - Research report | Heuristics | Features | Desired outcomes